Help Is Available 24 Hours a Day, 7 Days a Week

We Stand Ready To Respond

The ATEX Water Damage Restoration team is standing by 24/7. We know that time is of the essence when it comes to water damage. Every minute counts. Call us and we’ll dispatch a team of experts to thoroughly assess the problem and develop a plan for rapid, thorough safe remediation and repair.

Types of Water Damage

We’ll first determine the category of water damage present on your property. This is very important, as the hazard level and necessary remediation will depend on the source and condition of the flood. The following terms and descriptions have been provided to better inform our customers of the classification system for water damage:

Category 1:

No immediate health risk is present for people or pets. Category 1 water is clean, sanitary water, fit for drinking. However, once the clean water leaves its source (a pipe, for example) it can mix with contaminated soil or other contaminants and quickly become Category 2.

Category 2:

This water has been contaminated and is not safe for drinking. Category 2 water is also known as “gray water”. It may have entered your home by a toilet overflow, aquarium spill, broken pipe, or leaking appliance.

Category 3:

This water is highly contaminated and potentially highly toxic for people and pets. Category 3 water may contain pesticides, heavy metals or raw sewage. Examples are flooding water from rivers and streams or any groundwater that is flowing horizontally. Category 3 water is often referred to as “black water”. It will likely have a noxious odor. In addition to removing the water and thoroughly drying the damaged area, special precautions must be taken to disinfect and sanitize the affected surfaces.

Classes of Water Damage

The Classes of Water damage are an additional way to categorize the extent of damage from water leaks and floods. Measures the expected rate of evaporation of the materials involved. Determining the class of water damage is important in developing a plan of attack to quickly remediate the problem. It also determines the equipment required and the size of the crew to be dispatched.

Class 1:

The evaporation rate is fairly high. Flood water will need to be extracted and the drying time is quick. Very little of the interior building structures are involved.

Class 2:

Moderate evaporation rate. An entire room or area is affected, and there are less than two feet of moisture up the walls. The flooring is completely saturated, and quick extraction and drying are essential to prevent mold and mildew growth. Flooring may be damaged and need replacement or repair, but the structural components of the building will generally remain intact.

Class 3:

This is a seriously damaging situation. Often the flooding has come from above. Walls and ceilings are saturated above two feet. The entire area will need to be extracted and dried very quickly. The ceiling and walls will need to be opened and dried out. No matter the category of class, the water must be removed and the affected areas thoroughly dried as soon as possible to prevent the growth of microorganisms. Our Technicians use a swift action to prevent the growth of mold and mildew.

Assessment:

We will determine which categories and classes of water damage are present and develop a sound plan of action.

Extraction:

We will then remove all water present, and open any structural components such as ceilings and walls if necessary to prevent microorganism growth and perform an Austin mold inspection.

Drying:

State of the art air movers, dehumidifiers, and other necessary heavy duty machinery are deployed dry all surfaces, including walls, ceilings, flooring, and carpets as quickly and thoroughly as possible.

Sanitizing:

Contaminated surfaces are sanitized to remove toxins, especially when class 3 water is identified. Odors are neutralized.